LIVE ARRIVAL
Live, 100% Healthy arrival is guaranteed as long as a) someone is there to receive the gecko on the day it arrives and b) you allow me to ship the animal when I feel the weather is safe for shipping.
In the case of a DOA or unhealthy arrival you must notify me within 12 hours of receipt. In this event, photographic proof will be required. If you cannot provide photographs, you will be required to send the expired/sick animals back via next day shipping at your own expense.
HEALTH GUARANTEE
Every animal I sell is guaranteed to be in 100% perfect health for 14 days as long as you provide it with proper care while you have it.
1. In the event that an animal begins to exhibit signs of a health issue, please contact me immediately so that I can try to help you remedy the problem before it is too late. Failure to do so will void your guarantee.
2. In the event that an animal needs to be replaced, a photograph of the deceased animal and a letter from an experienced herp veterinarian detailing the illness and/or explaining the cause of death may be required.
DROPPED TAILS
Geckos drop their tails from time to time, often times for no apparent reason. This is a natural occurrence and I personally do not consider it a defect. In fact, I don't generally discount geckos that have dropped their tails. As such, I cannot be held responsible tails dropped during shipping.
COLOR
Depending
on factors such as environment, stress and the presence of food, the
color and/or intensity of the color on most geckos does change
drastically. Of course I try to photograph geckos when they are looking
their best, but they don't always cooperate. On top of the animals
changing throughout the day, monitor settings vary from computer to
computer, so it's literally impossible for me to make each photograph
appear the same on everyone's computer monitor.
With all that being said, I regretfully cannot offer refunds due to lack or misinterpretation of color. Please email me and I can try to send you more pictures of the animal you are interested in.
SEXING POLICY
When an animal is sold as a male or female, I offer a 100% guarantee to that effect. However, you must double check the sex of the animal within 72 hours of arrival. In the event an animal appears to be the wrong sex, I must be notified within 72 hours from time of arrival. Otherwise, I will consider our transaction complete. If an animal is sold as probable male or probable female there is no guarantee of sex.
In the case of DOA, illness, or sexing you will either be sent a new gecko or given a refund.
ALL LIVE ARRIVAL SALES FINAL
This policy is "industry standard" when dealing with pet purchases, but I want to be absolutely clear about it up front. When someone changes their mind, the animal goes back up for sale and then someone says "Well, I would have bought that one if..." and then we end up in a never ending chain of people changing their orders or getting upset because they can't change their order.
